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Job Opportunities - Customer Services Officer - MCB Bank
Description Posted On : 7/6/2022 9:49:27 AM
MCB Bank inviting applications for the post of CUSTOMER SERVICES OFFICER
Retail Banking Group
Islamabad, Karachi, Lahore, Rawalpindi, Abbottabad, Attock, Badin, Bahawalnagar, Bahawalpur, Chak Sawara, Chakwal, Dera Ghazi Khan, Faisalabad, Fateh Jang, FR Kohat, Gujranwala, Hyderabad, Jhang, Jhelum, Khuzdar, Larkana, Makran, Mandi Bahauddin, Mardan, Mian Walli, Mirpur (AJK), Mirpur Khas, Multan, Muzaffarabad, Muzaffargarh, Naushahro Feroze, Nawabshah, Okara, Peshawar, Quetta, Rahimyar Khan, Sahiwal, Sargodha, Sheikhupura, Sialkot, Sukkur, Swat, Tobatek Singh, Vehari.
Job Description (total positions: 1, posted on: Jun 23, 2022)
To consistently meet high standards of external and internal customer service by ensuring process standardization, timely service, inculcation of a customer-centric culture, and strong
PRINCIPAL ACCOUNTABILITIES
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Operational controls in accordance with the Bank’s regulations.
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To greet all customers walking in the branch. Interacting with them at the branch entrance / inquiring on their purpose of visit and guiding them to the relevant desk accordingly for efficient service provision.
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To assist BM in the implementation of the Service Management Program of the bank and liaise/coordinate with Service Quality Department to support the entire branch in meeting service-related targets.
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Handling customer queries about products & services and assisting /guiding them for effective service delivery from branch counters. To manage customer complaints in line with applicable SOPs and regulatory requirements.
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To continuously engage with the entire branch staff for creating awareness about service protocols, sharing SQ reports to improve on weak areas, and conducting regular health checks for maintaining branch ambiance/cleanliness up to the mark.
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To assist the branch in maximining the bank’s business as per targets assigned by the Branch Manager. Key areas to focus on include Deposit generation, Cross-selling, and Opening maximum NTB accounts.
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To ensure implementation of regulatory & compliance controls & SOPs/internal controls in all activities executed by GBO-Service in letter and spirit & to further ensure improved Audit Ratings in segments related to the job.
Required Skills
Customer Support Operations, Interpersonal Savvy, SQ Reports, Administration, Customer Care Representation, Listening to Customers, Customer Services Operations, Customer Service Management, Committed Customer Services,
Candidates are requested to apply to the above vacancy by uploading their profiles to this web page https://lnkd.in/fKa89Fv
Last date for submission of application is July 24, 2022
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