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Job Opportunities - Contact Center Executives - MCB Bank

 

Description Posted On : 5/11/2022 2:17:42 PM

Job Opportunities for Fresh Graduates MCB requires qualified and motivated professionals whose work ethics are based on hard work and diligence, to fill the positions of Contact Center Executives.

Brief Job Description of Contact Center Executive:-

The role is responsible for answering incoming calls from customers related to their queries and requests, handling complaints, troubleshooting problems, and providing information.

  • Answer incoming customer phone calls and take appropriate action for each call.

  • Perform basic account maintenance activities to resolve customer issues in line with the bank’s policies and procedures

  • To ensure that the highest level of customer care is delivered and all problem incidences are highlighted and reported.

  • Achieve established standards for call handling quality, accuracy, and productivity

  • Capture customer’s query/request / complaint as per bank’s standard operating procedures

  • Maintain customer satisfaction ratings based on explicit criteria set forth by the company

  • Ensure compliance with all company/client policies, procedures, and practices

  • Positive attitude, goal-oriented, and team player

Note:-

1.   Please provide your updated contact details i.e. Name address, phone No, email address, etc. for future correspondence.

Please keep visiting your email inbox for further updates

 Important Note:- Only shortlisted candidates will be intimated through Calls / SMS / e-mail for interviews

 

Required Skills

Effective Listening Skills, Communication Skills, Stress Management Skills, Listening to Customers, Official Tasks Handling,

Interested candidates can apply : https://www.mcb.com.pk/careers/visit-our-job-board 

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